Return & Refund policy

We provide utmost care towards every customer and your happiness & satisfaction is our central goal. Here is our general return & refund policy as applicable for given goods and subscription products. We have created this policy that details what we will do should we fail to meet your expectations.

In case, you would like to modify your placed order such as shipping address or quantity for goods item(s) before it is dispatched, please talk with our customer care. Once order is dispatched, any cancellation/return request will be processed as per return & refund policy.

Time window to return your purchased order:

You are entitled to return your order within 7 days without giving any reason for doing so.

The deadline for returning an order with goods items is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

During first 15 days of your software product subscription you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND of your subscription payment.

In order to return your purchased order, you must inform us of your decision by raising the return order request on our store website/app or by sending an email to our customer care with purchased order details.

You can inform us of your decision by e-mail to contact@aadhyarupam.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order , and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

• Non-returnable goods

In case of software product subscription, you are entitled to stop your subscription at any time. We want you to be happy with our service throughout your subscription period. If at anytime during your subscription we remove, break or discontinue functionality that was available at the time you signed up for your subscription, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your subscription period.

Aadhyarupam doesn't force you into an annual subscription of software as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the monthly subscription cost. If at anytime during your first 15 days using our subscription service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase.

Software product subscription is not eligible for refund in case:

• It is auto-renewal of existing subscription and 7 days already lapsed from renewal date

• It is renewal order to activate expired subscription

• User or business account owner subscribed or opted for "Free Trial" or "Limited period trial" of product earlier and subscribed to paid plan of the same product

• It is new subscription order and 15 days already lapsed after activation of subscription

This policy is not applicable to "Service Contracts" or "Service Agreement" (Any work undertaken by Aadhyarupam by entering into an agreement with buyer/consumer) as it generally have separate terms and condition including cancellation & return terms.

Any product specific terms and condition for return & refund will override this policy. Users are advised to follow product specific terms and condition to determine return eligibility.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the RETURN ADDRESS as mentioned in our return request approval email.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return in your store account. Once the returned product is received, a gift coupon will be emailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail compliance@aadhyarupam.com